The item should be unworn, unwashed and in its original condition. Please email us and tell us the reason you wish to return it or if you want to exchange it (different size or model). We will be providing you the adress for returns. Don’t forget to mention the invoice number and the customer’s contact data (adress, phone number, email adress).
Please add a copy of the invoice or the original invoice when you return the package. The sender must be the person who initially created the order.
The exchange or return of goods is possible during the first 30 days after delivery. The duration of the exchange might last also up to 30 days.
We don’t pay for delivery costs in case of returns.
Thank you for your understanding.
PS: If you still have any question, feel free to contact us by email: firstname.lastname@example.org
Shipping of goods
We ship most of the articles the next day after getting the confirmed orders and cleared payments (Paypal, credit card, bank transfer) when the articles are in stock. If they are not in stock, but available for backorders, it might take up to 2 weeks (depending on the supplier’s restocking as well). Thank you for your patience! 🙂
You will get a notification email right away after the package has been shipped. All of your orders are shipped through courier company. For national deliveries we charge 3 Euro and worldwide shipping is free for orders over 150 €. In case of smaller amounts for international orders, please check your cart for the estimated delivery costs (based on the shipping zone and country). We deliver with DHL Express.
In Romania we have as business partner SameDay and we offer standard shipping with tracking number included. Delivery time is 1-2 days.
You can check the status of your order and shippment on the right upper tab called “Order Tracking” (based on your email adress and order number).
What should I do if my order hasn't been delivered yet?
Please get in touch with us and we will contact the courier.
You can choose between payments with credit card, Paypal, direct bank transfers and cash on delivery. Even if you don’t have a Paypal account, you can still pay through Paypal just by entering the information of your credit or debit card.